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Terms & Conditions

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The following Terms and Conditions are subject to change.

Katherine Cheesman Dip.Hyp, EFT(Adv)

 

Confirmation and Contract

You confirm that all information you have given is true and correct.

My therapies are not a replacement for medical treatment, psychological or psychiatric services. 

You are free to terminate any or all sessions at any time.

Sessions will usually last 90 to 120 minutes.

Contact between sessions will be strictly limited to telephone, email or letter.

If I feel that any issues you bring to me,  are beyond my capability, I will refer to you to a suitable specialist/practitioner.

You must disclose any relevant medical conditions, as some may contraindicate the therapies that I offer, unless cleared by a healthcare provider.

I will always endeavor to use my best skills and efforts to work towards your therapeutic goals. It must be understood that outcomes vary between individuals, and results cannot be guaranteed. Payments are for services, time, and expertise, independent of results.

 

Writing to Your GP

If the issue that you wish me to help you with,  has an underlying physiological (medical) cause, that could be treated with conventional medicine, professional guidelines stipulate that I send a letter to your GP before I start working with you. You have the right to withhold your consent for me to write to your GP but this could result in not being able to have therapy with me. 

 

Confidentiality & Data Protection

Confidentiality is paramount and is maintained in accordance with the Data Protection Act and GDPR. There are some situations where your information has to be disclosed, such as;
1. There is a legal obligation to disclose.

2. You have disclosed, or have given sufficient cause for me to perceive that you are at risk of harming yourself or others.

3. Yourself/another person is at risk of abuse, neglect or in imminent danger.

 

Relevant personal information and session notes will be securely stored for up to 7 years, in line with best practice.

Your case details may be shared anonymously with supervisors for professional development. This does not constitute a breach of professional confidentiality.

No recordings or duplication of session materials by the client is permitted.

CCTV will be used in my home.

 

Cancellations

You are free to terminate any or all sessions at any time; I also reserve this right.

48 hours notice of cancellation is required for refunds.

If you cannot attend your appointment, please give me at least 2 working days notice. If you are unable to do this, you may be charged for the session in part or in full at my absolute discretion.

If you cancel under 48  hours of the appointment, then a full session cost will be charged. This is because at such short notice, your appointment cannot be re-filled, and I run a waiting list of other clients that would be happy to take short-notice appointments.

Naturally, if I have to cancel the session due to ill health or an emergency situation, you will not be charged for it. I will always do my best to let you know as soon as I can of any changes and offer you alternative dates.

 

Late Arrivals 

Please be punctual. If you are running late please let me know as soon as possible. I will always try give you some time if you arrive late. If you are so late that your session would be incomplete, or it would cause me to over run with my next client, I am unable to give you a refund. 

 

Sessions

Appointments, both in person and online must be attended to alone, in a confidential space. The presence of another person in the room, even unseen, can have a detrimental effect on the therapy you undertake.

EFT can be booked for a 90 to 120 minute session.

Past Life Regression can be booked for a 90 to 120 minute session.

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Please note, both EFT and Past Life Regression may go over time slightly. 

 

I reserve the right to refuse therapy for anyone under the influence of alcohol or drugs.

 

​My phone is switched off/goes to voicemail after hours and cannot be used for emergency purposes.

 

My fees are listed on my website, and therapy is paid per session.

 

My commitment to you:

I will use my skills and energy to give you the best service in the shortest possible time.

 

Katherine Cheesman

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Copyright © 2025 Suffolk Holistic Therapy | Katherine Cheesman
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